Because our store is owned & operated by a small family, we currently don't have the resources to provide phone support. However, we've created FAQ sections for you below which will help answer most of your order-related questions!

If you're unable to find an answer to your question here, then please message us using the contact form below.

We respond to ALL emails within 12 - 24 hours.

Order-Related FAQs

Because we're a business owned & operated by a small family (and since all of our products are made-to-order & printed fresh in the US), it can take around 2 - 7 days for your order to ship out.

Fulfillment times are typically determined by which items you order and how many items you order from us, and it can also be affected by holidays.

However, we'll try to ship your order out ASAP! Our store processes purchases instantly, so once we get your payment, we'll get started on fulfilling your item(s) within 24 hours.

97.66% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less.

The best way to track your order is to check the shipping email we send you once your order has shipped out.

If you're unable to find that email or if it was never sent to you, please email us using the contact form on this page and we'll personally send you your tracking number.

Unfortunately, we currently don't have a page where you can enter in your order number to track your package yet, but we're working on it and will have it up and running soon!

First, please check your email inbox by typing "House of Patriots" into your email system's search bar.

If no confirmation email shows up, then please check your spam folder to see if our email ended up there.

If you STILL can't find the email, then please contact us using the form on this page and we'll either resend you the necessary email or we'll just email you the details of your order.

We accept every major credit/debit card, Apple Pay, PayPal and Amazon Pay. However, we do not accept any pre-paid debit gift cards.

You can return your purchase within 365 days to get a full 100% refund. The item does not have to be in perfect condition. It can be new, used, torn, or even shredded to pieces. Your satisfaction means everything to us.

Plus, all of our products are guaranteed for LIFE. Whether you get your clothes banged up from kicking terrorist ass, or simply get a beer stain on it, we’ve got you covered for life. Just send the item right back to us, and we’ll send you a new replacement for no added cost, with no questions asked (but feel free to tell us any awesome stories!).

To read more about our return policy, click here.

Please contact us using the contact form on this page and we'll walk you through the replacement process.
To cancel your order, please contact us within 24 hours of completing your purchase. Any later than that and we'll be unable to cancel your order, and you will need to send your order back to us to get a full 100% refund.
Please contact us using the contact form on this page and we'll walk you through the return process.
If you purchased using PayPal, then your money should be credited back into your account instantly. If you paid using any other payment method, then please allow a few business days for your money to show up.
Of course! We love and honor all our veterans. Please contact us using the contact form on this page to get further details on how to get your veteran's discount.

Shipping-Related FAQs

We have a flat-rate shipping fee of $3.99 on all orders below $75.

However, if you spend over $75 in one order, our shipping is completely free!

Once your order is fulfilled and shipped out, your package should arrive within 1 - 8 business days.

Our shipping times mostly depend on your location but can also be affected by the size of your order (since we use different couriers and shipping options based on the size of your order).

We're located in the good ol' US of A! More specifically, we're currently located in the state of Washington.

However, we're currently working with multiple partners across the country to help us create & ship orders. Our parnters are located in California, Michigan, North Carolina & Florida (and we're trying to get our own warehouse soon), so these locations are where your order will ship from.

Ideally, we'd like your order to ship from the closest partner warehouse we have available, but unfortunately, some designs and garments are made in different warehouses, so even if one of our partners are in the same state as you, it's possible it may be shipped from a completely different warehouse.

Of course we do! Would we really be able to consider ourselves patriots if we couldn't even ship our products out to our troops?
Yes, we do! Unfortunately, our international shipping is more expensive ($20 flat-rate fee), and it takes much longer than domestic shipping.

Because all of our items are made-to-order and printed fresh, your order can take a little while to arrive.

Plus, we're a small business owned & operated by a small family, so we just don't have the means to compete with businesses like Amazon or Walmart (in terms of fulfillment & shipping speed).

Also, your order may face slight delays during holidays or times where we get an incredible amount of demand for specific products. However, we're always working hard to get your items to you ASAP!

We use USPS and Fedex for all our orders. The courier we use mostly depends on the size of the order in question, but please keep in mind that Fedex does NOT deliver to PO boxes.

Sometimes we need to ship your order out in separate packages so we can get your items to you as quick as possible. Since all of our products are made-to-order, when there's a high demand or large amount of orders for a specific product, it can take a little longer to have that item shipped out to our customers. So if you order a product with less demand along with this high demand item, the product with less demand will be sent first and the more popular item will then come at a later date.

Another instance where we'll need to ship items separately is if you order 2 products that are both made/printed at different warehouses. Since we have a handful of partners across the country who help us make/print specific products, if you order 2 items that are located at 2 different partners' locations, then your order will come in separate packages.

Please send us a message using the contact form on this page ASAP! The sooner we get your message regarding your wrong address, the sooner we can fix it for you.

Unfortunately, we cannot change your address once the package has already been shipped, so please contact us ASAP!

It's possible that sometimes when using our auto-fill option during the checkout page, it'll enter in the incorrect address for you. If this is the case, and if you weren't able to catch the mistake until AFTER it's been delivered, then please contact us with your correct address and we'll ship out another package to you!

First, please check your email inbox by typing "House of Patriots" into your email system's search bar.

If no shipping email shows up, then please check your spam folder to see if our email ended up there.

If you STILL can't find the email, then please contact us using the form on this page and we'll either resend you the necessary email or we'll just email you the details of your order.

Please contact us using the contact form on this page and we'll ship you another package!

Apparel-Related FAQs

It depends on the product. Please read the product description of the specific product to see which materials that item is made of.
Our apparel fits true to size. But, to double check, please read the sizing chart on each specific product page to see how that particular item fits.

Please ignore the manufacturer's care instructions that appear on the tags of our apparel. These instructions do NOT reflect items that have designs printed on them, so it's possible you may ruin your new apparel by washing it that way.

Instead, we suggest you follow these care instructions:

"Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean."

There could be 2 reasons why:

The first reason is because colors may differ depending on which monitor or screen you use to look at our pictures. So if the color seems off, it's possible it may just be monitor/screen related.

The second reason is due to all of our items being made-to-order. Although we use the same design template for each item we print (which helps us keep consistency), because we print everything individually, it's possible this may cause a discrepency between what you see in our photos and what it looks like in person.

However, if you're dissatisfied with how your items turned out, you can always send it back within 365 days to get a full 100% refund (or a replacement).

Because all of our items are made-to-order, and because we package each item right away (after it's been printed), you may still smell a bit of a fresh paint smell when your item arrives. But don't worry, it's completely normal and the smell will go away over time.

Because of the printing process we use, it's possible that the print on our apparel may crack or fade over time (or when washed incorrectly).

Unfortunately, this is the only printing method we are able to afford and provide at the moment (at our current budget).

However, because we're constantly investing most of our money back into this business, it's very likely that we'll upgrade and use a better printing process in the near future.

Until then, because each of our items come with a lifetime guarantee, you can simply return your cracked or faded item and we'll send you a brand new replacement. For the time being, we'll only be able to send you a replacement that has the same print quality as the original item you ordered, but you'll still be entitled to this lifetime replacement guarantee even when we upgrade our printing process -- so you'll be able to get an even HIGHER quality shirt in the future. Talk about an investment!

If you get sent the wrong item, all you gotta do is send it right back to us and we'll ship you the correct item ASAP! Don't worry, we'll pay for the return shipping, and we'll even refund you on the intial shipping cost you had to pay (as an apology for the mistake).
Well, what can we say? It's a family favorite! Not to mention, it simply looks GORGEOUS and is an all-around great rifle.

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